Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions about Cutty Sark

What is Cutty Sark?

Cutty Sark is the world’s last surviving tea clipper, renowned for its speed and historical significance. It is now a museum ship in Greenwich, London, offering a glimpse into maritime history.

How much do Cutty Sark tickets cost?

Ticket prices vary. Standard adult tickets cost around £20, while concessions and child tickets are available at reduced rates. It’s best to check online for the latest prices and to book in advance.

What are the opening hours of Cutty Sark?

Cutty Sark is open daily from 10 AM to 5 PM, with the last entry at 4:15 PM. Special late openings are sometimes scheduled, so it’s advisable to check ahead for specific dates.

Is Cutty Sark accessible for disabled visitors?

Yes, Cutty Sark is accessible to visitors with disabilities. The ship has ramps, lifts, and accessible restrooms. Audio guides, braille guides, and induction loops are also available to enhance the visit for all guests.

How can I get to Cutty Sark?

Cutty Sark is located in Greenwich and can be reached via DLR (Cutty Sark for Maritime Greenwich station), trains (Greenwich station), buses, and Thames Clippers riverboats (Greenwich Pier).

Are there any special events at Cutty Sark?

Yes, Cutty Sark hosts various special events throughout the year, including educational workshops, family activities, and evening events.

Can I take photos on Cutty Sark?

Non-commercial photography is allowed on board, so feel free to capture your visit. However, tripods and other professional equipment may require prior permission.

What facilities are available at Cutty Sark?

Facilities include restrooms, a café, a gift shop, and picnic areas. The ship is also equipped with accessible amenities and provides various visitor services to ensure a comfortable visit.